Access Statement
Introduction
Market Cross offers bed and breakfast accommodation in 4 first floor rooms, all with en-suite facilities. Due to the layout of the house and being a listed building we are unfortunately limited as to what access we can provide for those guests with reduced mobility. We do however listen to suggestions and are always prepared to make changes to our access statement where we can.
Welcoming Everyone
At Market Cross we like to think we have created a B&B where everyone is welcome, feels safe and has a great stay. We extend our warm welcome to as many people as possible.
Pre-Arrival
• We can be contacted by telephone, email and via our web site.
• Market Cross is situated on the main road through Belford village with direct access from the A1 both north and south. The main bus route between Berwick upon Tweed and Alnwick (and onwards to Newcastle) runs through the village with bus stops within 20 m of Market Cross. Local bus service to Bamburgh and Seahouses is available also. Berwick upon Tweed railway station is 15 miles north of Belford. Alnwick is 13 miles south.
• A taxi service is available in the village.
Arrival & Car Parking Facilities
• A drop off point is situated 3 m from the front entrance. Car parking is available on the street outside the guest house (within 3 m of the entrance). Public bay parking off road for 5 cars is available 25 m from the premises (assistance with luggage is always available).
Main Entrance and Reception
• The main entrance is at the front door which has 2 steps up from the pavement (not suitable for wheel chairs).
• Assistance is available.
• A bell is situated on the front door which has Yale lock and an interior glass door separates the hall from the entrance way. Guests are given keys to both doors as well as their room key.
• Hall, stairs and landing are carpeted and is always lit by emergency lighting and has 3 additional lights for guest use.
• Doors lead to the dining room and owner’s private quarters off the hall.
• Stairs lead to the first floor bedrooms.11 stairs up to a landing then 4 stairs. A hand rail is provided.
Public Areas – Hall, Stairs, Landing etc
• WiFi is available free and is a Mesh system which guarantees connection wherever you may be in the house. The access code is in each room information folder.
Public Areas – Sitting room, lounges, lobbies etc
• All the doors off the hall and landing are fire doors.
• The dining room is accessed from the hall and is used for breakfast between 08.00 – 09.00.
Dining Room
• Breakfast menu forms are provided for guests to make their breakfast choices for the following day. Completed forms are to be left on the hall table each evening.
• Guests with special dietary requirements are asked to inform Steve or Amanda about their requirements and we will always do everything we can to accommodate them.
Laundry
• Laundry and drying facilities are available on request.
Bedrooms & Sleeping Areas
• Unfortunately, none of our rooms are suitable for wheelchairs due to being on the first floor. However, we do offer a number of accessories to aid our guests in some circumstances.
- Grab rails are not fitted as standard in our bathrooms but suction grab handles for showers are available for guests who may require a little more support . These are available on request.
- A rubber shower/bath mat is provided in each bathroom.
- All our bedding and pillows are allergy free.
- Toilet seat risers are also available on request.
- A copy of our Guest information folder is also available in both large print and high contrast print.
- Coloured glasses are available for our visually impaired guests for use in their room, bathroom and dining room.
• We have a fully integrated fire alarm system with smoke detectors in every room and fire extinguishers and break glass alarm box on ground floor and first floor level. An alarm bell will sound in case of fire.
• Our rooms have a Nespresso machine, large screen Smart TV with FreeviewHD as well as Netflix and Amazon (own account required), armchairs, a cordless kettle, complimentary tea/coffee/hot chocolate/herbal teas/ and home made treats.
• Access to all rooms is off the first floor landing which is carpeted as are all rooms.
• All rooms are en-suite with a shower and toilet. Double rooms all have king size beds.
• Blue Room has a large bathroom with toilet, roll top bath, large corner shower and hand basin. There is a 40″ LCD Smart TV
• Red Room is very large and has a sitting area with additional electric fire and wall mounted 49″ LCD Smart TV.
• Complimentary sample of Lindisfarne mead is provided in each room.
Additional Information
• Evacuation procedure in case of fire.
The primary escape route is via the front door. If this is not available the door into the garden under the stairs can be used or if necessary through our living room to the kitchen and in to the rear courtyard. All upstairs windows will open far enough to allow egress if no other means of escape is possible. The assembly point is across the main road at the market cross in the village square.
• Assistance dogs only are welcome at Market Cross due to allergies. Dogs are not to be left alone in the bedroom. Dogs can be walked and use a grass area across the road from Market Cross. Water bowls are always available on request. Sorry dogs are not allowed access to the garden.
• Mobile phone networks are generally available but sometimes a better signal is available closer to a window or outside the house due to the thickness of the walls.
• Market Cross has a strict no-smoking policy in the house.
Address:
Market Cross Guest House
1 Church Street
Belford
Northumberland
NE70 7LS
Telephone: 01668213013
Mobile: 07595453208
Email: info@marketcross.net
Website: www.marketcrossguesthouse.com
Local accessible taxi numbers: Croft Cabs 07803496278
Future Plans
None currently
Contact Telephone and Email Address
Your feedback is always welcome to help us continually improve. If you have any
comments please phone 01668213013 or email info@marketcross.net